Is This Web Hosting Company Worth Signing Up For? Bluehost Customer Service
Bluehost is home for more than 2,000,000 websites.
That’s a lot.
Having such a vast customer base is enough evidence that they are doing something right. Their uptime is reliable, server speeds are good, and all of their hosting plans pack useful features for beginners and intermediates alike.
Bluehost also has helpful 24/7 live chat and phone support, and you can safely give them a try with their 30-day money-back guarantee.
However, there are a few downsides, too, like higher renewal prices and some restrictions on the cheapest plan.
Our reviews are based only on data such as cost, speed, uptime and availability.
Let’s look at Bluehost, and see if this company can provide you with the web hosting service that your business needs. Bluehost Customer Service
Bluehost Video Review
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General Info & Hosting Overview
Our Verdict: 5.0
SPEED: 688 ms, April 2020 to March 2021
UPTIME: 99.96% (April 2020 to March 2021)
SUPPORT: Live Chat, Email and Phone Support Available 24/7
APPS: WordPress. Joomla. Drupal. phpBB. And More Than 75+ Open Source Projects
FEATURES – Unlimited bandwidth, Unlimited websites and storage, No Metered Bandwidth, SSL Certificate and CDN Free, Spam Experts, Domain Privacy. WordPress 1-Click Install.
HOSTING PLANS
SITE TRANSFER: Free Single WordPress Site Starting at $2.75/mo Bluehost Hosting Bluehost was founded in 2003. Their experience has allowed them to understand what makes hosting services great.
Their hosting plans come with many helpful features, including affordable prices and customer support. You also get reliable uptime, fast server speeds, and excellent customer support.
Let’s examine the strengths of Bluehost. Bluehost Customer Service
1. Great uptime during 12-months (99.96%)
Hosting companies must ensure that uptime is maintained. If your site goes down, it will be impossible for users to access it. Consistent uptime should be a top priority when considering hosting services.
Our benchmark for “good”, uptime after reviewing 40 web host is 99.93%. We don’t expect to see any lower than this.
Bluehost is able to easily exceed this benchmark and keep our test site online for 99.96% of its time in the past 12 months (April 2020 – March 2021). For the whole year, there was only a little more than four hours of downtime.
See statistics Here is a breakdown of Bluehost’s average uptime over the past twelve months.
March 2021: 100%
February 2021: 99.95%
January 2021: 100%
December 2020: 99.98%
November 2020: 100%
October 2020: 99.67%
September 2020: 100%
August 2020: 99.99%
July 2020: 99.99%
June 2020: 100% Bluehost Customer Service
May 2020: 99.90% (scheduled maintenance)
April 2020: 99.99%
2. Fast Page Loading Speed (68 ms).
Google has conducted research and found that people who wait longer for pages to load are 32% more likely than others to abandon your website. This trend only worsens if your page load time is longer.
Google is also more inclined to mobile-first indexing.
This means that your site also needs to be optimized for mobile users, or otherwise, you’re losing traffic.
A slow website can mean lower traffic and sales. Page loading times are the second most important factor that can determine your website’s success.
Bluehost average speed — See stats Bluehost’s test website has had an average load of 688 ms over a year. It isn’t the fastest but it’s not bad. Bluehost Customer Service
3. Low Introductory Pricing ($2.75/mo)
Bluehost offers a default pricing starting at $3.95/month. This represents a significant discount from the $8.99/month rate.
Bluehost’s starting price has been reduced to $2.75/month. That is the good news. That includes 50 GB SSD storage, unmetered bandwidth, a free SSL certificate, and more. The price is reasonable, and you get consistent uptime as well as fast page loading speeds.
Still, the cheapest plan does have a few restrictions that we’re not entirely happy with – but more about this later on.
4. Included with Security Options and Features
Bluehost is among the most affordable options on the market. This makes it easy to be happy that they aren’t skimping on security options and features.
Bluehost already provides a free SSL certificate to your site as part of the lowest plan. Other great features include a free CDN(Cloudflare), a quick WordPress install, multiple CMS Integrations, and additional eCommerce plug-ins.
Higher-tier plans come standard with the Spam Experts addon and domain privacy protection. Server backups are also available. SiteLock, a malware-prevention tool, is also included in higher-tier plans.
Codeguard provides another level of protection. It offers daily backups that allow you to rollback previous versions of a website in case it is hacked.
Postini from Google is the last security tool to be mentioned. It offers spam protection to your email so that any suspicious messages are prevented from reaching your inbox. Bluehost Customer Service
5. For beginners, it is simple to use
Only advanced users can consider some of the top web hosts. Bluehost is also great for beginners.
Their customer portal is intuitive and clean (although, we have experienced it is a bit slow at times). Bluehost is made even easier by the layout of the cPanel panel. Beginners can easily install and start WordPress through cPanel. All you need to do is a point and click in most cases.
If you don’t want to use WordPress, you can also begin creating a website with a website builder tool (such as Weebly or Drupal). You can then customize a template by just dragging and dropping elements on your page.
Bluehost also provides advanced features for those who need to use their code in order to create their website.
6. 30-Day Money-Back Guarantee
Bluehost offers a 30-day guarantee for all hosting plans.
To test the service, you can do so to get a feel for it and request a refund if not satisfied. A few words of warning, however.
Bluehost’s terms state that these are the conditions under which Bluehost will guarantee your satisfaction.
Refunds can only be made on web hosting costs.
Bluehost would deduct $15.99 if you received a free domain name in your plan.
Bluehost cannot refund any request after 30 calendar days.
It is not an open-ended policy, as some hosts claim. Before signing up, make sure that you agree to these points. Bluehost Customer Service
7. 24/7 Customer Support
Bluehost provides 24/7 customer support over live chat, phone, and an email ticketing system. You will also find useful information and frequently asked questions in their vast knowledgebase.
We tried their live chat feature and it was great.
The representative was very knowledgeable and quickly provided answers to our questions. Although some of the responses felt a bit repetitive, the follow-up questions led to improvised, helpful answers.
8. One Free WordPress Site Transfer
This perk is great for those who have sites and are interested in switching to Bluehost’s hosting plans.
Bluehost recently added a free site transfer to all their plans.
This free service comes with a few conditions. First, your site must be a WordPress website. You must request the migration within 30 days of signing up for a hosting plan.
All you need to do is contact their customer support team and follow their directions. The migration process typically takes between 1-3 business hours.
It costs $149.99 if you don’t own a WordPress site or have multiple websites. This allows you to migrate up 20 email accounts and 5 websites.
9. The Official WordPress.org Recommended Host
WordPress is the most used platform for website creation – approximately 44% of the Internet’s websites are built with WordPress.
It is safe to say they are the most trusted source for hosting solutions. WordPress recommends only three hosting partners for WordPress sites. Bluehost Customer Service
For a WordPress site, you can use nearly any web hosting company. Bluehost is one among the few partners that are officially recognized is encouraging.
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Cons of Using Bluehost Hosting
Although we are pleased to see such low prices at the onset, renewal rates can get quite expensive.
Let’s have a closer look at the downsides.
1. Higher Renewal Ratios
Prepaying upfront for hosting will get you the best deal. You’re not only paying a lower monthly price, but also you’re committing hundreds to the future.
Rest assured, you can use the 30-day money-back guarantee to get a refund if you don’t like their service. But, the rates will go up sharply once your plan is finished.
Let’s take the example of a plan that costs $2.75 per month. After the initial period, the next renewal price is $8.99/month. This requires a three years commitment.
In this case, the subsequent period is three times more expensive than the first.
2. Cheapest Plan Restrictions
Bluehost’s most affordable shared hosting plan has some restrictions.
You can only have one website. Your storage space is limited. And the only security feature you get, a free SSL certificate. If you want to have more security or multiple websites, you will need to upgrade at least to the next pricing level, which is twice as costly.
These restrictions on the cheapest plan in web hosting are unfortunately quite common. These companies are in competition to attract customers with the lowest pricing, and then upsell decent hosting services at higher prices. Bluehost Customer Service
Bluehost Pricing, Hosting Plans & Quick Facts
Here’s Bluehost sharing hosting pricing:
| Pricing | $2.75/month Renews at $8.99/mo |
$5.45/month Renews at $11.99/mo |
$5.45/month Renews at $16.99/mo |
$13.95/month Renews at $26.99/mo |
| Websites | 1 | Unlimited | Unlimited | Unlimited |
| Bandwidth | Unmetered | Unmetered | Unmetered | Unmetered |
| Storage | 50 GB | Unmetered | Unmetered | Unmetered |
| Email Accounts | 5 | Unlimited | Unlimited | Unlimited |
| Other Features | – | • Spam Experts | • Spam Experts • Domain Privacy & Protection • Codeguard Basic |
• 2 Spam Experts • Domain Privacy & Protection • Codeguard Basic • Dedicated IP |
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Quick Facts
- Money-Back: 30-day money-back guarantee
- Website Migration: 1 free transfer per WordPress website. Other migrations can be done for $149.99 and up to five websites.
- A free domain Yes, for the first 12 months. Then renews at $15.99 per year.
- Ease of Sign-up: Easy and guided sign-up process.
- Payment Methods: Major credit cards and PayPal.
- Hidden Fees, Clauses and Refunds: Domain names will not be refunded. Renewal rates for both domains and hosting are much higher than the introductory rates.
- Sign-up bonuses: There are some upsells, but not too aggressive.
- Account activation: Most cases are instant. If the information is inaccurate or there’s suspicion of fraud, activation might get delayed.
- Control Panel & Dashboard Experience: A simple-to-use and intuitive cPanel
- Installation of Apps and CMS (WordPress, Joomla, etc. Mojo Marketplace makes easy and quick app installation. Bluehost Customer Service
Bluehost is a Recommended Choice
Yes.
Bluehost has done slightly better in the past but they still offer reliable service with good server speeds.
They also offer great security options, a great refund policy, lots of user-friendly apps and multiple hosting plans to fit different customer needs. The pricing starts at $2.75/month with our special discount.
Bluehost isn’t perfect. The renewal rates of hosting plans will go up dramatically after the initial signup period. Additionally, the cheapest plan comes with some significant restrictions that can be compared to the other tiers.
Bluehost provides good value and performance overall.
Bluehost: Have you ever used it before? Leave a review for Bluehost below. It doesn’t matter what it says, so long as you’re helpful to others. Bluehost Customer Service
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